Support Services

Delivery and Installation Services

As part of Herman Miller's Certified Dealer Network, we understand how critical proper delivery and installation are to your schedules, people, and work activities. We manage delivery and installation every step of the way.

We ensure that all product is delivered according to schedules and coordinated with the site manager and tradespeople. We provide supervision, equipment, and all the necessary permits to proceed quickly and safely. And we verify the product against the delivery ticket with a commitment to clean, repair, or replace damaged product.

Our installation services don’t just start when product is delivered. We plan the installation, prepare the site, and disassemble and remove any existing furniture. If desired, we’ll move existing furniture and reinstall it in a new location.

Our installers are also Herman Miller Certified—meaning they complete a series of training programs and demonstrate a thorough knowledge of installation practices. We follow prescribed procedures and adhere to plans and drawings. When the product arrives, our installers unpack, stage, and assemble it in compliance with the manufacturer’s standards—and restore the area to broom clean condition.

Once installed, we check the product carefully to make sure it’s level, aligned, and working properly. Then we clean and polish it as instructed by the manufacturer. Even after installation is complete, our service isn't. We also train your people to use the product, follow up to assure you’re satisfied, and make any necessary changes.

Relocation and Change Management Services

Businesses are always on the move, from large site-to-site relocations to everyday internal moves of people and furniture. We can help you manage churn efficiently, no matter where it happens.

Herman Miller’s Certified Dealer Network is electronically linked across locations. We'll team with fellow member dealers throughout the process, coordinating schedules and resources, and sharing knowledge and critical information. As a result, your people and their work activities run more smoothly and costs are controlled.

Asset and Inventory Management

You have a significant investment in your assets and inventory, so when your product is stored, it needs protection and management. We can help you with receiving and inspection services—and all your storage needs.

We forecast incoming shipments and receive your product into the warehouse, verifying that it matches the bill of lading, manufacturer’s packing list, and purchase order. We carefully inspect all shipments for completeness, visible and concealed damage, and conformance to specifications. And if there’s a problem, we file freight claims and notify the project manager of any defects, shortages, or non-conformance.

Our warehouse facilities have been designed to accommodate your assets and inventory. We also provide short-term product storage for pending installation and long-term storage of excess inventory. Products are protected from dirt, dust, and damage in a climate-controlled environment.

We help you better utilize your assets and avoid costs by:

• Simplifying the tracking process
• Reusing your company’s existing assets
• Support the analysis of existing assets to eliminate obsolete inventory and reduce storage costs
• Managing the asset levels to address churn, so reconfigurations can be executed more efficiently
• Reducing cycle time from order to delivery and facilitating complete, on-time, and error-free installation

Customer Service and Warranty Support

To keep your furniture looking good and in good working order, our full-time, dedicated customer service team is only a phone call or email away. We are continually striving for 100% satisfaction from every one of our customers before, during and even after your project installation is complete.

We stand behind everything we sell and will handle all our manufacturing partner's warranty guarantees for you and your team. Should your products have warranty issues, our skilled, certified technicians will promptly inspect and repair your furniture on site or provide a replacement if necessary.

We’re available to repair broken or malfunctioning mechanisms, touch up painted surfaces, repair scratches, or refinish wood furniture. And to maintain the long-term value of your investment, we’ll refurbish your products to like-new condition and match them to new furnishings or new decor.